I have ordered this new unit and have replaced two times now. Every time shows different problems. Looks like Motorola is lowering Symbol’s reputation. I bought it with the assumption that coming from a well known brand this would be sure shot.

The first one came and did not worked at all. It loaded up but then it just freezes. Nothing would work. The second one showed many problems I had also to return. It showed many problems as :

The GPS ( I am using tom tom) is not as sensitive as other units ( Mtorola decided to go with a different chip than the SiRf III). Besides, when outside, the signal is lost for several seconds and return, this being out in full sky view and no movement. Definitively a bad GPS unit
When you hit the sleep button, everything stops working ( GPS, alarms, etc) except for the phone. So there is no option for you to turn off screen and still have the GPS software working with voice commands. You have to leave the screen on all the time and that draws low the battery life in minutes.
Once it goes to sleep mode or because you hit the sleep button, when you want to use something from it and hit the on button again, you have to be very patient… it takes a while for it to be ready for your inputs or selections… and this only when it works because 50% of the time it locks up and you have to perform a soft reset.
Every program you run and quit… will not quit it keeps running on the background… so once in a while you have to go to settings and stop all running programs or it will just look like powered by a 10 Khz speed processor.
The third one, recently received, is experiencing the same problems as the second one but it also has some other problems : you loose about 80% of your phone calls and also you have to retry up to 5 times to make a phone call. If someone calls you and the phone is in sleep mode, it just freezes and you have to do a soft reset to have the unit working again. Other times, when you receive a call, it just rings one time and then drops the call and if you want to make a call when this is happening, then the other end rings one time and your phone ends the call. This happens very commonly and when this happens, then there is no way out. I have tried several soft resets and the problem remains until when the phone decides to start working fine again.

So far, our company which bought this unit to test for developing a fleet management application, definitively is not the one to go. Also if you are looking for a PDA, phone and GPS replacement, for neither one works yet. We have tried Motorola support but this is just something they don’t worry about. You never get support from them or even any answer. We will be returning this also.