7 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by HandCellPhone.com / Simplexity (Official partner of HandCellPhone.com), we’ll be happy to refund your payment. Just be sure to contact our our Customer Service department within 15 days of your activation date to obtain a Return Merchandise Authorization (RMA) number. You must contact any service provider(s) directly to cancel service(s). Usage and other fees may be charged by the service provider.
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, and wish to exchange one for another, you may contact our our Customer Service department within 15 days of your activation date to obtain a Return Merchandise Authorization (RMA) number. The products must be in original new condition including the wireless device(s) with no more than 30 minutes of usage, product literature, manufacturer packaging and parts shipped with your order within 30 days of your activation date. You must contact any service provider(s) directly to cancel service(s). Usage and other fees may be charged by the service provider. After 30 days, please return the product directly to the manufacturer. Returns to the manufacturer are subject to review and must fall within the warranty limitations of the manufacturer.
Free Return Shipping
A pre-paid, self-addressed return shipping label is included with each package. Please refer to the instructions on the back of this sticker to return the package and save your tracking number. We are not responsible for lost products without a signed proof of delivery. Shipping charges are your responsibility should you choose to use a different shipment company.
